Frequently Asked Questions
Everything you need to know about shopping with 3.1 Phillip Lim.
What is your return policy?
We accept returns on full-price merchandise within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that final sale items are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of your order.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Klarna for flexible financing.
How do I care for my 3.1 Phillip Lim products?
Each garment and accessory comes with specific care instructions on the internal label. For leather goods, we recommend avoiding prolonged exposure to direct sunlight and moisture, and storing them in the provided dust bag when not in use.
Can I modify or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to modify or cancel an order, please contact our customer service team immediately. Once an order has reached the shipping phase, changes can no longer be made.